Shipping policy
Sturdivant Press Shipping Policy
Effective Date: July 2026
At Sturdivant Press, every order is prepared with care. Many of our products are printed or produced specifically for you after your order is placed. Because of this, shipping times may vary depending on the product ordered.
Order Processing
Orders are typically processed within 2–5 business days before shipping.
During holidays, promotions, or product launches, processing times may be slightly longer.
Once your order has shipped, you'll receive a confirmation email with tracking information (when available).
Shipping Times
Estimated shipping times after production:
United States
- Standard Shipping: 3–7 business days
International
- Standard International Shipping: 7–21 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Print-on-Demand Products
Many Sturdivant Press products—including apparel, mugs, tote bags, journals, and other merchandise—are produced specifically for each customer after an order is placed.
Because of this:
- Orders cannot be modified once production begins.
- Multiple items may arrive in separate packages.
- Items may ship from different production facilities.
Digital Products
Digital downloads (when applicable) are delivered electronically and are not subject to shipping fees.
Shipping Costs
Shipping charges are calculated during checkout based on your location, selected shipping method, and the products in your order.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery is outside the control of Sturdivant Press.
If your package appears delayed:
- Please allow additional transit time.
- Check your tracking information.
- Contact the shipping carrier directly.
If your package is confirmed lost in transit, please contact us and we'll gladly work with you to resolve the issue.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect address is entered:
- We cannot guarantee changes once production has begun.
- Orders returned due to an incorrect address may require additional shipping charges before they can be reshipped.
Damaged Orders
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item
- Photos of the packaging (if applicable)
We'll review your claim and provide a replacement or refund when appropriate.
Questions?
We're here to help.
Email: support@sturdivantpress.com
Please include your order number with all inquiries so we can assist you as quickly as possible.