Refund policy

Sturdivant Press Return & Refund Policy

At Sturdivant Press, every order is created with care. Many of our products are printed or produced specifically for each customer. Because of this, we ask that you review your order carefully before completing your purchase.

Returns

Due to the made-to-order nature of many of our products, we do not accept returns or exchanges for:

  • Books
  • Journals
  • Workbooks
  • Apparel (unless damaged or defective)
  • Mugs
  • Tote bags
  • Bookmarks
  • Stickers
  • Accessories
  • Customized or personalized items

We encourage customers to carefully review product descriptions, sizing information, and order details before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, we'll make it right.

Please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged or incorrect item
  • Photos of the packaging (if applicable)

Once reviewed, we'll gladly provide a replacement or refund when appropriate.

Lost Packages

If your package is marked as delivered by the carrier but cannot be located, please first contact your local post office or shipping carrier.

If your package is confirmed lost in transit, please contact us and we'll work with you to resolve the issue.

Cancellations

Orders may only be canceled within 12 hours of purchase.

Once production has begun, we are unable to cancel or modify your order.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered and the order has already entered production or shipped, Sturdivant Press is not responsible for replacement costs.

Contact Us

Questions about your order?

Email: sturdivantpress@gmail.com

Please include your order number in all correspondence.

Our Commitment to Quality

Your satisfaction is important to us. If something isn't right with your order, please contact us before leaving a review. We are committed to providing exceptional customer service and will do our best to resolve any issues promptly and fairly.